FAQ
Where does my order ship from?
Orders are fulfilled directly by our partner manufacturers and warehouses, which may be outside your country. We tell you the expected delivery range for your destination at checkout, and every order is tracked from dispatch.
Will I have to pay customs duty or tax?
Possibly, depending on your country and the value of your order. Our prices don’t include any import duties or taxes charged on delivery — see our Shipping & Delivery page for details.
What currency am I charged in?
You choose a display currency (USD, EUR, GBP, CAD or CHF) using the switcher in the header, and your order is charged in that currency at checkout.
What name will appear on my card statement?
Your statement will show ALLWALK.
How do I track my order?
We email you a tracking link as soon as your order is dispatched, usually within 1–3 business days.
Can I cancel or return my order?
Yes — you have 14 days after delivery to cancel for a full refund. See our Returns & Refunds page for the full process and the cancellation form.
What happens if an item is out of stock after I order?
We’ll email you straight away, offer an alternative if there is one, and refund that item in full within 5 business days if you’d rather not wait or substitute.
Are your product photos real photos of the item?
Some listings currently use studio-style reference imagery while we build out real product photography; where that’s the case we do not claim otherwise. If you’d like additional photos of a specific item before you order, email us at support@allwalk.shop.
Do you sell furniture or made-to-measure curtains?
No — we sell ready-made soft furnishings only: cushion covers, throws and blankets, table linen, curtains and voiles, and wall hangings.
How do I contact a real person?
Email support@allwalk.shop, Monday–Friday, 9:00–17:00 UK time. We reply within 1 business day.